Desca

From the initial consulting stage to maintenance to project completion, Desca is an integral technology partner for its clients. Desca provides five key client services including PDIOO, Maintenance, Consulting, Technology Transfer and Specialized Services. Each of these services is tailored to client’s requirements to create immediate benefits and value.

PDIOO – Planning, Design, Implementation, Operations and Optimization
Desca applies a comprehensive five-step process to ensure successful technology execution. During Planning, Desca becomes intimately familiar with a client’s business needs through analysis of expectations, budget and existing infrastructure. During Design, Desca creates a combination of products and services to meet the established objectives. Implementation follows which includes protocols for trials and the transfer of technology to the client. As project completion nears, Operations support and platform maintenance is handled either directly by Desca or in tandem with another company based on a previously established service level agreement. Finally, Desca ensures the new solution is Optimized through performance and security audits to support the solution.

Maintenance
To guarantee its clients’ success, Desca commits to service agreements that will provide access to any required technology or personal support. The company’s strategic support service called Desca Strategic Support Program (DSSP) provides dedicated care from specialists who support the technologies that Desca represents.

Desca prepares service level agreements (SLAs) to support individual clients’ objectives. The company’s SLAs not only meet current IT standards but exceed and complement them providing greater client satisfaction.

Specialized Services
Desca’s client service portfolio comprises technologies by Functional Unit, Technology or by Vendor. The Functional Unit services group is supported by modules that span diagnostics and design, execution and post-solution consulting. Desca technologies support clients’ requirements for security, unified communications, wireless networks, mobility services and data center needs. Finally, the company represents Cisco, Microsoft and other strategic vendors.

Desca Solutions
The company offers superior technology solutions to meet clients’ technology, communications and connections needs. The company’s portfolio represents services including Unified Communications, Mobility, Real-Time Location Services, Wireless and Wireline Communications, Network Security and Security Services.

Microsoft Solutions
As a Gold Partner for Microsoft, Desca is certified to implement Microsoft software and solutions through migration and upgrades, Security Solutions, Unified Communications, new infrastructure and implementation.  The Desca business model guarantees that Microsoft solutions are implemented to exact customer specifications.

As a Gold Partner for Microsoft, Desca is certified to implement Microsoft software and solutions through migration and upgrades, new infrastructure and implementation. The Desca business model guarantees that Microsoft solutions are implemented to exact customer specifications.

Desca delivers integrated network and communications solutions, and the company guarantees that every solution it offers will add value for its clients and business partners. The company is pleased to be certified as a valuable partner to leading global software, networking and solutions companies.

The company has been awarded Gold Partner status from Microsoft and Cisco as well as certifications from Nortel and Nokia. Desca is proud to work as a certified reseller for a host of other companies. For a complete list, visit Desca’s partner listing.